COOKIES POLICY

ER First Aid Ltd (Trading as Hooty)


1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile phone) when you visit a website.

They help us recognise you, remember your preferences, and analyse how you use the Hooty platform.


2. Types of Cookies We Use

Essential Cookies

Required for the platform to function:

  • Session tokens: Keep you logged in
  • Security cookies: Prevent unauthorised access
  • CSRF tokens: Protect against cross-site attacks

These cannot be disabled as they are necessary for security and functionality.

Performance Cookies

Help us understand how you use Hooty:

  • Analytics: Track page views, clicks, and usage patterns
  • Error tracking: Identify technical issues
  • Performance monitoring: Measure response times

Preference Cookies

Remember your settings:

  • Theme preferences (dark/light mode)
  • Language selection
  • UI customisations

Marketing Cookies

Used only if you consent:

  • Tracking conversions and campaign performance
  • Personalised content recommendations

3. Third-Party Cookies

We use cookies from trusted service providers:

  • Google Analytics: Website traffic analysis
  • Stripe: Payment processing
  • Sentry: Error tracking and monitoring

These third parties have their own cookie policies and may use cookies for their own purposes.


4. Cookie Consent

When you first visit Hooty, we ask for your consent to non-essential cookies.

You can:

  • Accept all: Allow all cookies
  • Reject non-essential: Only use essential cookies
  • Customise: Choose specific cookie types

5. How to Manage Cookies

In Your Browser

Most browsers allow you to refuse cookies or alert you when a cookie is being sent:

  • Chrome: Settings > Privacy and Security > Cookies
  • Firefox: Preferences > Privacy > Cookies
  • Safari: Preferences > Privacy > Cookies
  • Edge: Settings > Privacy > Cookies

Note: Disabling essential cookies may prevent Hooty from functioning properly.

In the Hooty Platform

You can manage cookie preferences at any time in your account settings.


6. Cookie Duration

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Stored on your device for up to 2 years
  • Preference cookies: Stored for up to 1 year

7. Do Not Track

If your browser sends a "Do Not Track" signal, we respect this preference for non-essential cookies.

Essential cookies for security and functionality will still be used.


8. Data Processing and Privacy

Cookies may contain or enable us to process personal data (e.g., your user ID).

All data collected via cookies is handled in accordance with our Privacy Policy.


9. Changes to This Policy

We may update this policy at any time. Material changes will be notified to you.


10. Contact Us

If you have questions about our use of cookies:

Email: privacy@hooty.co.uk